Customer Coordinator at Halmstad Property AB

Do you want to help create a better society where everyone has the opportunity to have a home? We are looking for a customer coordinator who wants to be part of our customer center where you will work closely with your colleagues to ensure that our customers have a simple and clear way into HFAB both digitally and in personal meetings, as well as to manage their cases in an efficient and transparent manner. Are you attracted to finding solutions and smart working methods while being driven to create good customer interactions? Then this is the job for you!

As a customer coordinator, you will handle all incoming cases regardless of the channel. You will become a key person for HFAB both externally and internally.

Main responsibilities include:

• Guidance, case management, and feedback in the channels that the company offers to customers
• Handling incoming fault reports
• Receiving and administering questions related to internal maintenance
• Other administration for the unit/department

Attributes and Qualifications

To thrive as a Customer Coordinator, we see that you are used to meeting customers and working solution-oriented. You have previous experience in the service industry and are accustomed to interacting with customers via phone, email, and in-person meetings. Since we handle fault and service reports, we prefer that you have an interest and understanding of property technical issues. Furthermore, we see that you are service-oriented and responsible. You are inspired, motivated, and driven to actively participate in the development of our role and function. You are a team player and have an easy time building good relationships.

You have relevant education in customer service, property management, or equivalent education/experience for the employer. You have good computer skills and knowledge of the Office suite. Experience in improving systems and working methods within customer service is an advantage. You express yourself very well in Swedish, both spoken and written. It is a plus if you are proficient in English and have basic knowledge of the rental laws (Chapter 12 of the Land Code).

We place great importance on personal suitability, the ability to contribute to the development of the business, and job satisfaction.

The position is a temporary contract from January to December 2026.

Are you the one we are looking for? Welcome with your application! We are recruiting continuously, and the last application date is January 12, 2026.

Halmstad Property AB is a public housing company. This means that we should be beneficial for all of Halmstad, both for today’s residents and future generations. We are owned by Halmstad Municipality and have about 130 employees who together are responsible for over 10,500 apartments and premises. Our size makes us an important societal actor with a responsible mission. It requires us to think innovatively and sustainably, regardless of the task at hand. Do you want to join us? Submit your application today.

We kindly ask for no direct contact with staffing and recruitment companies or sellers of recruitment ads.